Reference

Terms & Conditions For Your mas99 Account

mas99 sets out clear Terms & Conditions for opening an account, using DANA, OVO, GoPay or QRIS, and entering the lobby where local law permits.

Account accessWallet rulesPhone verificationPolicy contactLocal eligibility

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Know The Rules Before Opening Your Account

mas99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain what you agree to when you create a mas99 account, use the lobby, submit a payment, request a withdrawal or contact support. You must provide accurate account details and complete the phone verification step before account access is enabled. Eligibility depends

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on local law, and access is available only where local law permits. We may check that a wallet or bank account belongs to you before processing a withdrawal, including transfers connected with DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI. If a payment is pending,
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keep the receipt and account reference so we can match the transaction. The current policy text applies to your use of the service, while any later change takes effect from the date shown with that change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Get A Clear Answer On Policy Steps

A clear contact path helps when a clause affects your account, payment receipt or withdrawal request.

ACCOUNT SAFEGUARDS

How We Apply These Terms

Our policy process is designed around the account actions you actually take: sign in, verify your phone, use a wallet, access the lobby and request a withdrawal.

Account data

We use the account details you submit to create access, complete phone verification, match wallet activity and respond to policy requests. Please keep those details current; inaccurate names or phone records can delay a status check or a withdrawal review.

Cookie choices

Cookies can keep your sign-in path, device preference and policy display consistent between visits. Our cookie controls let you adjust non-essential choices, while necessary session data may remain active so the account and Terms & Conditions pages load correctly.

Sign-in security

Your registered phone is part of the account access process, so do not share verification codes or sign-in details. If a device behaves unexpectedly, sign out, stop sharing the device and contact support through the account panel before changing payment details.

Record retention

We retain account, payment and support records for the period needed to apply these Terms & Conditions, reconcile receipts and address disputes. When a record is no longer needed for those purposes, handling follows our applicable retention process and local requirements.

Policy owner

Questions about interpretation, a requested change or a clause affecting access should go to our support contact shown inside your account. Include your account reference and the heading of the clause so we can route the request without unnecessary personal details.

Change requests

You can ask us to correct an account detail or explain how a policy change affects you. We may confirm ownership through your registered phone before acting, then record the request and tell you whether the change is accepted, pending or unavailable.

Terms & Conditions Questions Answered

The questions below cover the account and payment clauses we hear about most often. They are written for you to check before opening an account or when a wallet, device or withdrawal step does not match your expectation. If your situation is different, contact us with the relevant account reference.

You can read the Terms & Conditions on this page before opening your account. Pay particular attention to phone verification, wallet ownership, withdrawal checks and access where local law permits. If a clause is unclear, contact support from the account contact path before submitting personal or payment details.

Access depends on local law and is available only where local law permits. You must also provide accurate account details and complete the required phone verification step. If your location or eligibility is unclear, ask support before creating another account or attempting a wallet transaction.

The Terms & Conditions require payment activity to match your account and may require a receipt or transaction reference when a status is unclear. DANA, OVO, GoPay and QRIS details must be submitted through the cashier path shown to you, with wallet ownership checks applied when needed.

You may request a phone-number correction through the account support path, but we first need to confirm that you control the account. Do not open a second account to bypass verification. Until the change is confirmed, the original registered phone remains part of your access record.

Before a withdrawal is processed, we may compare your account details with the receiving wallet or bank destination, including BCA, BRI, Mandiri or BNI. A mismatch can place the request on hold while we confirm ownership and review the payment record connected to your account.

When we change a policy clause, we show the updated wording and the date from which it applies. The revised Terms & Conditions govern activity after that date. If the change affects your account access or payment request, contact support so we can explain the practical step.

Send the request through the support contact displayed in your account and identify the detail that needs correction. We may use your registered phone to confirm ownership. We then assess the request against these Terms & Conditions and tell you whether the record can be changed.

Terms & Conditions For Your mas99 Account

Get A Clear Answer On Policy Steps

How We Apply These Terms

Account data

Cookie choices

Sign-in security

Record retention

Policy owner

Change requests

Terms & Conditions Questions Answered

01 Where can I read the mas99 Terms & Conditions before opening an account?

02 Who can access mas99 under these Terms & Conditions?

03 What do the Terms & Conditions say about DANA, OVO, GoPay and QRIS?

04 Can I change my phone number after accepting mas99 Terms & Conditions?

05 How do these Terms & Conditions handle withdrawal checks?

06 What happens if the Terms & Conditions change?

07 How do I request a correction to my account data?

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